Contact-center systems built for measurable performance.
Evolusi deploys, integrates, and optimizes VICIdial for fintech and regulated operations — connecting infrastructure, workflows, and floor performance in one accountable system.
10x
Increase in Contacts Reached
5x
Increase in Talking Time
5x
Increase in Leads Conversion
Solutions
Engineer the next measurable step
Buyer-oriented service paths for teams that need reliable dialing infrastructure, clean workflows, and operational KPIs that improve after launch.
Case Studies
From zero dialer to verified production floor
For a regulated fintech operation, Evolusi connected infrastructure, dialing operations, CRM workflow, and supervisor visibility into one measurable outbound system.
10x
Increase in Contacts Reached
5x
Increase in Talking Time
5x
Increase in Leads Conversion
“The strongest proof is not a claim — it is the operational baseline, the intervention, and the measured result.”Read the full case study
Company
A disciplined engineering model
Evolusi is the Contact Center Solution practice of Solusi Evolusi Mandiri. The work follows a simple loop: assess the system, engineer the change, verify the outcome, then operate with documentation and support.
Assess
Review infrastructure, workflow, integrations, and KPI baseline before proposing changes.
Engineer
Design and implement the dialer, network, data, and operating workflow as one accountable system.
Verify
Measure technical and operational outcomes against the baseline, not against vague launch claims.
Operate
Document, train, monitor, and support the floor so performance keeps pace after delivery.
Why Evolusi
Precise, calm, evidence-led delivery
A contact-center partner for teams that need control, measurable improvement, and one accountable engineering path from infrastructure to agent floor.
Measured against operational KPIs
Contact rate, conversion, talk time, agent capacity, and workflow health are treated as delivery evidence.
Customer-controlled infrastructure
Cloud, bare metal, telephony, and data paths are designed around operational control and supportability.
One accountable engineering team
Infrastructure, integration, dialer operations, and documentation stay connected instead of becoming handoff points.
Insights
Technical depth, easier to scan
Build logs and operational notes stay detailed, but the homepage presents them as curated engineering references instead of a large publication.
Advanced
ViciBox 12 on Google Cloud
Infrastructure import, repair, and SIP/RTP prove-out.Read insight
Intermediate
Assist before automate voice
Where LLM support fits in live phone operations.Read insight
Foundation
WhatsApp SIP and VICIdial
Practical routing notes for contact-center integration.Read insightContact
Discuss your operation
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