Solusi Evolusi Mandiri delivers world-class VICIdial implementations that drive measurable business growth. Proven expertise with 322% performance improvements in production environments.
Delivering enterprise-grade call center solutions with a proven track record in the fintech industry.
Solusi Evolusi Mandiri is a specialized technology consulting firm focused on delivering cutting-edge VICIdial call center solutions. With deep roots in the fintech industry, we understand the critical importance of reliable, scalable, and compliant communication systems.
Our team brings 10+ years of hands-on experience building and optimizing mission-critical call center infrastructure for regulated financial services companies. We've successfully implemented systems handling thousands of daily transactions, moving billions in currency while maintaining ISO 9001 and 27001 compliance.
What sets us apart is our unique combination of technical depth, business acumen, and proven results. We don't just install software—we architect complete solutions that align with your business objectives and deliver measurable ROI.
Every solution measured against business KPIs
ISO standards and regulatory compliance built-in
Ongoing optimization for peak performance
End-to-end VICIdial services tailored to your business needs, from initial consultation to ongoing optimization.
Complete VICIdial deployment architected for your specific requirements. Enterprise-grade implementation with best practices from day one.
Maximize the efficiency of your existing VICIdial system. Proven methodologies delivering 322% performance improvements in production.
Tailored solutions that integrate seamlessly with your existing technology stack and business workflows.
Comprehensive knowledge transfer and ongoing support to ensure long-term success and system reliability.
A debt restructuring firm launched their outbound sales operation with no existing dialer infrastructure. We designed, deployed, and managed a full ViciDial environment — growing the team from 12 to 34 agents and increasing qualified lead conversions by 4.6× while keeping licensing costs at zero.
What makes our approach to VICIdial implementation uniquely effective.
10 years building mission-critical systems in regulated financial services. We understand compliance, security, and the stakes involved.
From backend systems to infrastructure management, we handle every technical layer of your VICIdial deployment.
Every optimization is backed by analytics and measured against KPIs that impact your business results.
Product management experience ensures technical solutions align with your business objectives and strategy.
Built-in adherence to ISO 9001 and 27001 standards for quality management and information security.
Ongoing optimization and support to ensure your systems evolve with your business needs.
Whether you need a new VICIdial setup, optimization of an existing system, or custom development, we're here to help.
Reach out to discuss your call center needs. We typically respond within 24 hours with a consultation proposal.